How to Transfer Tickets on Ticketmaster: A Simple Step-by-Step Guide

4 months ago
6 mins 8 secs

Knowing how to transfer tickets on Ticketmaster is a convenient feature that allows you to pass on event access to friends, family, or anyone else you might need to.

It’s particularly useful if your plans change at the last minute or if you’re buying tickets for a group.

Performing a ticket transfer is straightforward and secure.

The recipient will receive a new barcode, which ensures that only they can use the ticket.

When you initiate a transfer, you’ll need the recipient’s email address or mobile number.

The process can be completed quickly through your Ticketmaster account.

Simply select the ticket(s) to transfer and input the recipient’s contact information.

Remember, this feature is only available for eligible tickets.

If the transfer option is grayed out, the tickets cannot be shared in this way.

The beauty of a digital transfer is the peace of mind that comes with knowing the tickets will reach the intended person without the risk of loss or delay associated with physical tickets.

Plus, there’s no additional cost to you or the recipient for this service.

Keep in mind that once the tickets have been transferred and accepted, the original barcodes will no longer be valid for entry.

The tickets in your account are replaced with new ones for the recipient.

How to Transfer Tickets on TicketMaster

Transferring your tickets on Ticketmaster is a simple process.

Here’s how you can access your account and find your events to begin the transfer.

Accessing Your Ticketmaster Account

To start the transfer process, you’ll need to access your Ticketmaster account.

Here’s what you do:

  1. Open the Ticketmaster app on your smartphone or go to the Ticketmaster website on your desktop.
  2. Sign in to your account by entering your email address and password.

Locating Your Events

Once you’re logged in, here’s how to find your tickets:

  1. Tap or click on My Events to view a list of all your upcoming events.
  2. Select the event for which you want to transfer tickets.
  3. Look for the Transfer button next to your tickets.
  • If the “Transfer” button is visible and clickable, your tickets are eligible for transfer.
  • If it’s grayed out, the tickets can’t be transferred.
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Completing the Ticket Transfer

Transferring tickets on Ticketmaster is a straightforward process.

Once you’re logged in and ready, the steps below will guide you through selecting tickets and providing recipient information.

Selecting the Tickets to Transfer

  1. Sign in to your Ticketmaster Account and navigate to My Events.
  2. Find the event and select My Tickets.
  3. Click ‘Transfer’ next to the event.
  4. If this option isn’t available, the tickets can’t be transferred.
  5. Choose the specific tickets you wish to transfer.

Entering the Recipient’s Information

  1. After selecting tickets, click Transfer To.
  2. Enter the recipient’s email address or mobile number.
  3. Optionally, add a note to the recipient.
  4. Confirm the details and send the transfer.
  5. The recipient will need to accept the tickets for the transfer to complete.

Tracking and Managing Transfers

After transferring your Ticketmaster tickets, it’s important to keep track of the transfer status and know how to manage them.

If necessary, you can also resend or cancel a transfer.

Reviewing Past Transfers

To review your past transfers, simply log into your Ticketmaster account and navigate to ‘My Events.’

Here, you’ll find a list of all the ticket transfers you’ve initiated.

Each entry will indicate whether the transfer is pending, completed, or cancelled, allowing you to stay up to date on the status of each transferred ticket.

Resending or Canceling a Transfer

If your recipient hasn’t accepted the tickets yet, here’s what you can do:

  • To resend a transfer, navigate to ‘My Events,’ select the relevant event, and choose the option to ‘Resend’ the transfer.
  • Your recipient will get another notification to accept the tickets.
  • To cancel a transfer, go to ‘My Events,’ select the event, and then choose to ‘Cancel’ the transfer.
  • Keep in mind that tickets can only be canceled if the recipient has not accepted them. Once canceled, the tickets will become active again in your account.
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Troubleshooting Common Issues

When transferring tickets on Ticketmaster, you might encounter a few hurdles.

Here’s how to address the most common issues so your ticket transfer goes smoothly.

Technical Problems

  • Login Issues: Make sure you’re logging into Ticketmaster with the correct account details.
  • If you can’t remember your password, use the password reset feature.
  • App and Browser Glitches: If you’re using the Ticketmaster app and experiencing difficulties, try switching to a web browser, or vice versa.
  • Clearing your browser’s cache or updating the app may solve your problem.
  • Greyed Out Transfer Option: If the ‘Transfer Tickets’ option is not active (greyed out), sign out of your account, then sign back in.
  • At times, refreshing your session can resolve this.

Transfer Restrictions

  • Eligibility: Not all tickets are eligible for transfer.
  • If the ‘Transfer’ button is greyed out, it’s possible that the event or venue does not support ticket transfers.
  • Timing: Ticket transfers might be restricted until closer to the event date.
  • If you can’t transfer your tickets until the day of the event, this could be by design.
  • Purchasing Method: Tickets bought over the phone might have different transfer policies.
  • Check with Ticketmaster customer service for assistance in these cases.

Help and Support

When you need assistance with transferring tickets on Ticketmaster, know that help is readily available through customer service contacts and a wealth of online resources.

Contacting Customer Service

If you encounter issues or have specific queries about ticket transfers, reaching out to Ticketmaster’s customer service is a practical step.

Live support can be accessed in the following ways:

  • Phone: Call the customer service number provided on Ticketmaster’s website for your region.
  • Operating hours are typically business hours, but check for your specific region.
  • Email: Compose an email with details of your issue and send it to the customer support email address.
  • Live Chat: Some regions offer a live chat option on the Ticketmaster website, enabling real-time assistance from a support agent.
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FAQ and Online Resources

Ticketmaster’s website hosts a comprehensive FAQ section and user guides that can be invaluable for self-help:

  1. FAQs
    • Find answers to common questions around ticket transfer eligibility, technical issues, and step-by-step processes.
  2. Ticket Transfer Guide
    • Get detailed instructions on how to initiate a ticket transfer and what to do if the transfer option is not available for your tickets.

Key Takeaways

When you’re looking to transfer your tickets on Ticketmaster, here’s what you need to know:


  • Check Your Tickets: Some tickets may not be transferable.
  • Before you proceed, ensure that the transfer option is available for your tickets.

Steps to Transfer

  1. Access Your Account: Log in to your Ticketmaster account and navigate to ‘My Events’.
  2. Select the Tickets: Click on the event and choose the ‘Transfer’ option. If it’s greyed out, your tickets cannot be transferred.
  3. Recipient Information: You’ll need the recipient’s email address or mobile number to send the tickets.

Transfer Process

  • Send a Transfer: After entering the recipient’s details, a transfer invite is sent to them.
  • Acceptance by Recipient: The transfer is complete when the recipient accepts the tickets.

After Transfer

  • New Barcode Issued: After the transfer is accepted, the recipient gets a new barcode. This makes your original ones invalid.
  • No Worries: The process is secure, easy, and free. It removes any stress from transferring tickets to another party.
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