Different shops offer different returns policies, in this article we’re going to be looking at Barnes & Noble’s returns policy for their various purchasing platforms.
Barnes & Noble Return Policies
Online Return Policy
If you aren’t happy with your purchase, you can return it to us within 30 days of delivery for a full refund as long as it’s in the original condition when purchased. You’ll receive a pre-paid return shipping label for free returns. Just follow the instructions included with your package.
We’ll issue a refund for the cost of the item plus any associated tax to your debit card.
All returned items must be in good condition, including the packaging. Shrink-wrap products must be unopened, while CDs and DVDs must be in their original jewel case.
You pay for the return shipping charges both ways, so we recommend returning via FedEx Ground or USPS Priority Mail.
In-Store Return Policy
If you made online purchases from Barnes & Noble, you might be able to return it there. Here are the steps you need to take to make sure you don’t lose out on your money.
First things first: Bring your receipt to one of the stores listed here. They’ll give you a full refund of the purchase price, minus shipping costs.
Next, go to bn.com/returns. There you’ll find instructions on how to request a refund from PayPal. Once you’ve done that, you’re good to go!
Gift Return Policy
If you bought something from Barnes & Noble and want to return it, there are some important things to know about how the company handles returns. For example, you can return a book with a gift receipt within sixty days of the purchase date, but the store won’t give you a cash refund — just an in-store credit. If you don’t use the in-store credit, you’ll lose it forever. In addition, if the item isn’t damaged, you can bring it back without a receipt. But, if it does break, you’re out of luck.
The company doesn’t offer any specific guidelines regarding what happens to items returned without receipts, but it seems like most stores will accept the merchandise without issue. However, it’s worth noting that some retailers won’t honor returns unless the customer provides proof of purchase. So, if you plan on returning an item purchased online, make sure to check the retailer’s return policies carefully before doing so.
NOOK Return Policy
If you bought a NOOK e-reader during the holidays, you might want to consider returning it soon.
Barnes & Noble announced a change to the return policy for customers who purchase devices online or in stores starting January 3rd.
You can either call customer service 800-843-2533 to obtain a return authorization or drop off the device at a participating retail location within 14 days of receiving it. This applies to both in-store purchases and purchases made online.
Textbook Return Policy
Barnes & Noble announced on Thursday that it will offer refunds to students who return textbooks within seven days of purchase. The policy applies to college students who buy books from Barnes & Noble College Bookstores and online retailers like Amazon.com, Half.com, Chegg.com and others. Students can use the book credits toward future course materials.
If you purchased the textbook at one of Barnes & Nobles stores at Boston University, you can still take advantage of the refund program, but you must bring the original receipt and the book itself into the store within seven days of purchase to get your money back, according to a statement posted on the company’s website.
Which Barnes & Noble Items Are Not Returnable?
Barnes & Noble does not allow returns on gift cards, opened shrink-wrap boxes, unopened books, NOOK digital items, or any item that lacks the original receipt.
You also can’t return if you ordered 50 or more copies of a book.
Find out about other businesses here.